The intense support in these programs utilize support specialist with lived experience, as well as frequent case management, to ensure each client gets the full care they need to become housed and stay housed. Our HEART program is considered to be more of a long-term program. Supportive Housing Programs work with individuals living with complex barriers to achieving stable housing, such as a serious mental illness, substance use disorder, or physical disability. These clients have a higher chance of being chronically homeless, meaning they've experienced homelessness multiple times in their lives.